If you’re in the restaurant business, you know how important it is to have a good ordering system in place. Not only does it make things more efficient for your staff, but it can also help improve the overall customer experience.
There are a lot of different features to consider when choosing an ordering system for your restaurant. To help you make the best decision for your business, we’ve compiled a list of 10 essential features your restaurant ordering system needs.
- Easy-to-use interface
The last thing you want is for your ordering system to be complicated and confusing for your staff to use. Look for a system with an intuitive interface that’s easy to navigate.
- Flexible pricing options
Your ordering system should give you the flexibility to set different prices for different menu items. This is especially important if you offer specials or discounts on certain items.
- The ability to upsell
Upselling is a great way to boost your restaurant’s revenue. Look for an ordering system that allows your staff to upsell items to customers, such as side dishes or desserts.
As your restaurant grows, you’ll need an ordering system that can scale with you. Look for a system that’s scalable and can accommodate a growing number of orders.
- Integration with third-party applications
Your ordering system should be able to integrate with third-party applications, such as accounting or POS systems. This will make it easier to manage your restaurant’s finances and operations. Need a solution on online ordering for restaurants? Click here.
- Customer management
If you take orders online or over the phone, you’ll need an ordering system that can manage customers. Look for a system that allows you to add, edit, and delete customers.
- Order tracking
It’s important to be able to track orders from start to finish. Look for an ordering system that allows you to track orders by status, such as “in progress” or “completed.”
- Reporting and analytics
Having access to reporting and analytics is essential for any business. But it’s especially important for restaurants, as it can help you track your sales, customers, and more.
When it comes to ordering systems, security is always a top concern. Look for a system that uses SSL encryption to protect sensitive customer information.
- Customer support
No matter how good an ordering system is, there will always be the occasional issue. That’s why it’s important to choose a system that offers quality customer support.